What is Worken AI
Worken AI lets you assemble virtual employees—called virts—and connect them to your customer channels. Virts answer questions, place orders, and escalate tricky conversations to humans right when it matters.
Important to know
A virt is a standalone virtual employee with its own role. Several virts working together across shared channels, knowledge, and analytics form a worken. You create workens, link them to channels, and keep their knowledge bases up to date from one dashboard.
Core concepts
Virts
Each virt has custom instructions, tone of voice, and data access. You can train it on your knowledge base so it speaks your customers' language.
Workens
Workens group multiple virts. For example, one virt chats with visitors, another checks CRM records, and a third routes qualified leads. They share security policies and reporting.
Knowledge base
Upload documents, FAQs, and SOPs. Worken AI turns them into answers that virts reuse. Update the materials at any time to keep replies accurate.
Channels and integrations
Connect your website, widget, messengers, social networks, and CRM. The same worken can operate in several channels without extra setup.
What is Worken AI used for?
Customer Consulting
- Instant answers about products and services
- Guidance on selecting the right option or plan
- Updates on pricing, availability, and delivery terms
Application Processing
- Taking orders and booking appointments
- Collecting contact details and clarifying requirements
- Qualifying leads before handing them to a manager
Customer Support
- 24/7 replies to common questions
- Escalation of complex cases to the support team
- Logging conversations in the CRM with status tracking
Process Automation
- Integrations with CRM, help desk, and internal bots
- Collecting and structuring operational data
- Automating repetitive tasks without code
Who is Worken AI for?
- Online stores: product advice and order intake
- Healthcare clinics: appointment booking and triage
- Education centers: course FAQs and enrollment
- Real estate agencies: property guidance and follow-up
- B2B companies: lead qualification and discovery calls
- Restaurants and delivery: menu questions and order capture
- Any business: customer service automation
Platform advantages
- Quick start: launch your first virt in 10 minutes
- No coding: intuitive UI for the whole team
- Always on: works 24/7 without breaks
- Scales easily: from a single worken to hundreds
- Saves resources: reduces support workload
- Analytics: detailed stats for every channel
Next steps
Now that you know the key ideas and scenarios, jump to the quick start guide and build your first virt in practice.
Related sections
Learn more
Quick start
Launch your first virtual employee in 10 minutes
Learn more
Channels and integrations
Connect the website, messengers, and CRM tools
Learn more
Worken settings
Control models, instructions, and permissions
Learn more
Templates library
Pick a vetted scenario for your use case
Learn more
Knowledge base
Organize files and FAQs for precise answers