01
Prepare the community token
Open Group Management → API usage → Keys, issue a key with message read and write scope, and copy the Group ID. Make sure private messages are enabled so visitors can reach the bot without joining.
Integration with VKontakte
Link your VKontakte community to Worken so a virt can respond to private messages and reduce agent workload. The setup uses a group token plus the community ID.
Preconditions
- Administrator role in the VK community
- Virt in Worken with a script tailored for social media
- Service token or Long Poll token with message permissions
Steps
02
Connect VK inside Worken
Navigate to Integrations → VKontakte, paste the token and Group ID, select your virt, and click Connect. When the status becomes Connected, the channel shows up in the virt card with scheduling options.
03
Run a live dialog test
Send a test message from a personal VK account, attach a file, and confirm the virt replies with the right tone. Configure escalation rules so workens are notified when a customer requests a call or a refund.
WARNING
You can restrict VK tokens by IP. If you do, contact Worken support for the outbound IP list so the connection stays online. Rotate keys whenever an admin leaves the project to avoid unauthorized access.
Practical Example
Example
Practical Example
A sushi chain issues a token for its community, instructs the virt to greet guests, describe delivery slots, and schedule reservations. Soon 80 percent of VK questions receive instant answers, while live agents handle only escalations tracked inside Worken.
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