01
Sign in
- Open worken.ru.
- Click “Login” and confirm access with any supported provider.
- Verify that the virts list appears on the home screen.
Quick Start with Worken AI
Create your first AI assistant in 10 minutes so the team can test the flow end to end without extra setup.
Preconditions
- Worken workspace with admin rights
- Test channel: website widget, chat, or messenger
- List of 3–5 customer questions to validate
- Launch goal such as “handle the first 10 dialogs”
Steps
02
Fill in the virt profile
- Open the virt card, then go to “Chats → Virt profile”.
- In “Virt name”, enter a label such as “Store Concierge”.
- In “Description”, type: “Helps customers with orders, delivery, and payments.”
03
Describe the agent
- Navigate to “AI → Instructions”.
- Outline tone, role, and KPIs. Example:
You are a friendly consultant for a home appliance store.
Address users formally, give practical advice, and keep answers concise.
04
Personalize the welcome
- Go to “Chats → Basic settings”.
- Rewrite the greeting message, for example:
Hi! I'm the [NAME] consultant. How can I help today?
05
Pick a model
- Open “AI → Model”.
- Select a vendor (for example OpenAI) and a model (for example gpt-4o-mini).
- Adjust temperature and Top P to balance creativity and stability.
06
Test the flow
- Use the test chat on the right.
- Send: “Hi, do you deliver on weekends?”.
- Confirm the reply follows the scenario: “Weekend delivery is available in most cities. Share your city to confirm the slot.”
After the test, add a knowledge base, wire CRM integrations, and review usage metrics.
Practical Example
Example
Practical Example
Context. A retail chain embeds a virt on the website to answer standard customer questions.
Setup. Named it “Website consultant [NAME]”, described the role with a formal voice, and added the greeting “Good afternoon! I'm here to help.”
Usage. Shoppers clarify product specs, stock, and delivery terms without routing to managers.
Result. Support stays available 24/7 and managers join only when complex escalations appear.