01
Open the “Voice & Hearing” section
Select the Virts, go to the Chats tab, and open Voice & Hearing. Here you can control how the Virts reacts to voice vs. text messages and how it speaks back to the user.
Voice and Hearing
Voice and hearing settings let the Virts listen to voice notes, transcribe them instantly, and respond with natural-sounding speech.
Preconditions
- Editor permissions in Worken
- A channel that supports audio (phone line, WhatsApp voice notes, etc.)
- Backup text scenario in case audio delivery fails
Steps
02
Configure speech recognition
Turn on the voice-message reaction, confirm the fallback behavior for text messages, and verify the STT language. This ensures the Virts automatically transcribes every audio snippet without routing it to a live agent.
03
Pick a TTS model and voice
Choose the voice timbre that matches your brand and set the TTS model. Save the settings and send a test phrase to hear the result directly in the console.
WARNING
Voice replies consume more tokens and Workens than plain text. Keep an eye on daily budgets or set spending alerts before rolling audio assistants into production campaigns.
Practical Example
Example
Practical Example
A retail bank enables voice notes in WhatsApp. Customers dictate the last digits of their card, the Virts transcribes the input, checks the request through integrations, and answers with tts-1-hd so the reply sounds natural on the phone line.
Related sections
Learn more
Worken settings
Central place for account controls
Learn more
System instructions
Define tone, role, and goals
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Model configuration
Pick the model and response style
Learn more
Conversation memory
Manage what the bot remembers
Learn more
Tools
Connect plugins and automations
Learn more
Data collection
Specify how user data is stored