Platform Features
Worken AI gives teams four building blocks: virts, channels, knowledge, and operations. Use this overview to choose the right module before diving into the detailed guides.
Before you start
- Assign owners for instructions, knowledge, and integrations
- Keep a shared checklist with model, temperature, budget, and SLA
- Make sure the team has access to required CRMs, messengers, and storefronts
Build reliable virts
- Start from templates or clone an existing virt to reuse tone and guardrails.
- The Instruction tab captures role, required steps, forbidden topics, and short reply examples.
- Keep temperature around
0.3–0.5for support flows and enforce token caps to control cost. - Knowledge bases support files, websites, and connectors. Sources with status Ready are already indexed.
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Quick start
Follow the 10-minute launch checklist
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Templates
Use industry-ready scenarios
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System instruction
Describe the role and tone
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Knowledge base
Upload files or connect external data
Connect channels and systems
- Activate website, Telegram, WhatsApp, VK, and CRM channels from a single hub.
- Sync product catalogs and order statuses through knowledge connectors or the automation API.
- Use the Tools section to add private actions (CRM requests, ticket updates) and manage credentials securely.
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Channels
Publish virts to messengers, web, and CRM
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Knowledge base
Manage sources and indexing status
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Tools
Provide APIs and service accounts
Operate and optimize
- Use the test chat, analytics, and release notes to keep behavior predictable.
- Document owners, cadences, and SLAs so launches survive handoffs.
- Roll out virts to new teams with adoption playbooks and monthly QA sessions.
Security and compliance
- Inventory API keys, store them in a secret manager, and rotate every 90 days.
- Enforce SSO/2FA and role-based approvals for instruction and channel changes.
- Schedule audits so instruction, knowledge, and release logs stay traceable.